Customer Services

You must be at least 20 years of age or older to use in3.

Click here to consult the in3 payment conditions.

Yes, in order for you to use our services we need your personal data. Please read our privacy statement for more information.

As soon as your return shipment has been processed, you will receive confirmation thereof by e-mail. We will refund the amount you paid into the bank account number held on record by us within 5 working days.

In this case, you only pay for the products you keep, including any dispatch costs. As soon as your return shipment has been processed, you will receive confirmation thereof by e-mail. We will deduct any refund due from the final instalment.

If you paid more than the price of the products you have kept, we will refund the surplus into the bank account number held on record by us.

If you have not yet received confirmation after two weeks, contact the webshop and ask if your return shipment has arrived.

In that case, it is best to contact the webshop. The webshop will forward the cancellation to us and we will refund the amount paid by you into the bank account number held on record by us.

Contact the webshop first to find out why you have not received the order yet. Alternatively, you can always contact in3.

In that case, it is best to contact the webshop where you placed the order. They will be able to assist you further.

It is best to contact the webshop where you placed the order. They will be able to assist you further.

We will refund the amount you paid into the bank account number held on record by us within 5 working days.

It may be that the items you returned were not yet processed by the webshop when we sent the payment reminder. Once the return shipment has been processed, the webshop will send confirmation thereof. If you did not return the entire order, In3 will send you an e-mail with the adjusted amount. Any refund due will be deducted from the last instalment.

No, unfortunately, this is not possible. You must pay the amount before the stipulated date(s).

You will receive a new payment link by e-mail for each installment. Did you not receive it or did you lose the e-mail? Please contact our customer services department.

1. Processing your payment and sending the payment reminder have crossed paths. So it may be that you made a payment yesterday, for example, but it has not yet been processed. In this case, you can consider the payment reminder as unsent.
2. If you did not make the payment via the iDEAL link, you may have used a different payment reference. Please contact our customer service.

The moment you pay the second instalment late, your account will be suspended and you will not be able to place any new orders until payment is made.

If you fail to pay (both the second and third instalment), your file will be transferred to our collection partners ACCS, Faircasso or PAIR Finance two weeks after sending the WIK e-mail.

For this, legal collection costs of 15% of the outstanding amount with a minimum of €40 may be charged.

1. The invoice has ended up in your spam box. To avoid this from happening next time, we advise you to mark our e-mails as trusted (safe sender).
2. Your e-mail address may contain a typing error. That is why the invoice did not arrive. In that case, it is best if you contact our customer services department.

In3 performs a data check prior to payment. Reasons for an unsuccessful payment can vary. We will be happy to explain this to you by telephone, via WhatsApp or by e-mail.

Click here for an overview of webshops where you can pay with in3.

With in3, you pay the order in 3 equal instalments at 0% interest. Click here to find out how it works.

In3 is the only staggered payment method without interest or borrowing and without a negative credit registration. You pay in three instalments, within 60 days. You pay the first instalment directly via iDEAL. You pay the second instalment within 30 days and the third 30 days after that.